Select the search type
 
  • Site
  • Web
Search

REM Associates of Princeton, Inc.
Consultants to Business Management

 | Login
Thursday, July 27, 2017
Publications
Share |
   Newest Items Minimize
  
 
   Contact Us Minimize

REM Associates of Princeton, Inc.
PO Box 7345
Princeton, NJ 08543-7345
Phone: 609.275.4444
Email: info@remassoc.com
  
 
   Document Downloads Minimize
Here are brochures, articles, case studies, presentations, and other information available for download. Most of these are in Adobe .pdf format so you will need Adobe Acrobat Reader to view them.

 
Categories
 Sort by
 < BACK 1 of 6 NEXT >
Thumbnail
Activity Based Costing and Management Program
Author :: REM Associates
Date :: Thu 04/16/2009 @ 12:45
Application of Activity Based Management with an example from Nabisco Foods.
read article
RATING:   COMMENTS (0) DOWNLOAD
Thumbnail
Benchmarking Quality
Author :: Robert Murray Jr.
Date :: Thu 04/16/2009 @ 12:45
Benchmarking Product/Service Quality from The Customer’s Perspective
read article
RATING:   COMMENTS (0) DOWNLOAD
Thumbnail
Customer Service
Author :: REM Associates
Date :: Thu 04/16/2009 @ 01:49
REM Associates of Princeton, Inc. assisted in the development of a customer service center for an international company that purchased a division of a Fortune 100 Company. The terms of sale indicated that the Fortune 100 Company would continue to provide order processing and customer service for approximately nine months, after which time the new company would be required to do their own order processing. During this period the company was implementing a new ERP system. Our assignment was to provide one order processing system within the assigned time that would be compatible with the new ERP system.
read article
RATING:   COMMENTS (0) DOWNLOAD
Thumbnail
Customer Service and Cost Metrics
Author :: REM Associates
Date :: Thu 04/16/2009 @ 12:45
Customer service costs and metrics should be defined relative to the functional components and activities grouped into six specific elements. These can be defined as follows:
read article
RATING:   COMMENTS (0) DOWNLOAD
Thumbnail
Customer Service Measurement and Benchmarking
Author :: REM Associates
Date :: Thu 04/16/2009 @ 12:46
This document has been prepared to provide management with the basic guidelines for measurement and benchmarking of Customer Service activities within the business. It represents a compilation of materials from key resources published on this subject.
read article
RATING:   COMMENTS (0) DOWNLOAD
< BACK  1 of 6  NEXT >
  
 
   Today's News Minimize
  
 
   Recent Publications Minimize
  
 
   Related Items Minimize
Here are some related pages you may be interested in:
  
 
Terms | Privacy Statement
Copyright 1995-2014 REM Associates of Princeton, Inc.